Privacy Policy, Refund Policy & Warranty Terms

1. PRIVACY POLICY

1.1 Introduction

This Privacy Policy describes how Neonix Infra Solutions LLP (“Company”) collects, uses, and protects user data when you use our website and services.

1.2 Information We Collect

We may collect:

• Name, phone number, email address
• Installation/property details
• Electricity bill information
• Payment details (via secure third-party gateways)

1.3 Purpose of Data Collection

Your data is used for:

• Solar consultation and proposal
• Site survey and installation
• Subsidy processing (PM Surya Ghar scheme)
• Customer support and communication

1.4 Data Sharing

We may share data with:

• DISCOMs / Government portals
• Installation partners / EPC teams
• Payment gateway providers

👉 We do not sell personal data

1.5 Data Security

We follow reasonable security practices. However, no online system is 100% secure.

1.6 User Rights

You may request:

• Access or correction
• Deletion (subject to legal requirements)

1.7 Cookies

Website may use cookies to improve experience.

1.8 Updates

Policy may be updated without prior notice.

1.9 Contact

Email: neonixinfrasolutions@gmail.com
Phone: +91 9910000774
Address: 54A, Jyoti Vihar, Manyawas, Jaipur – 302020 (Raj.)

2. REFUND & CANCELLATION POLICY

2.1 Cancellation Terms

• Cancellation allowed before material dispatch
• Not allowed after dispatch or installation start

2.2 Refund Terms

Refunds (if applicable) will be processed after deductions:

• Site survey charges
• Design & engineering cost
• Material procurement expenses

2.3 Non-Refundable Cases

• After installation begins
• Custom-built systems
• Government fees/applications

2.4 Refund Mode

All approved refunds shall be processed only to the original source of payment or the customer’s registered bank account. Neonix Infra Solutions LLP will not transfer refunds to any third-party account.

2.5 No Cash Refund

Neonix Infra Solutions LLP does not provide any refunds in cash under any circumstances. All refunds will be processed strictly through banking channels.

2.6 Refund Timeline

Refunds processed within 10–20 working days

2.7 Dispute Window

Payment disputes must be raised within 7 days

3. WARRANTY POLICY

3.1 Product Warranty

• Solar Panels: Up to 25 years performance warranty (manufacturer warranty)
• Inverter: 5–10 years (manufacturer warranty)
• Structure: 5 years warranty

3.2 Performance Disclaimer

Solar performance depends on:

• Sunlight availability
• Weather conditions
• Dust / shading

👉 Savings are estimated and not guaranteed

3.3 Installation Warranty

• Workmanship: 1–5 years
• Excludes:
  • Natural disasters
  • External damage
  • Unauthorized modifications

3.4 Customer Responsibility

Customer must:

• Clean panels regularly
• Maintain system safety

3.5 Warranty Claims

• Report via email/phone
• Inspection will be conducted
• Resolution as per policy

4. PM SURYA GHAR COMPLIANCE

4.1 Subsidy Disclaimer

• Subject to Government approval
• Company does not guarantee subsidy

4.2 Company Role

• Vendor / installer
• Documentation support provider

4.3 Customer Responsibilities

Customer must:

• Provide accurate documents
• Complete registration
• Ensure property ownership

4.4 Process Flow

Application → Approval → Installation → Inspection → Subsidy

👉 Timeline depends on government authorities

4.5 Net Metering

• Subject to DISCOM rules
• Delays are not company liability

4.6 Compliance

Company follows:

• MNRE guidelines
• State DISCOM regulations

4.7 Limitation of Liability

Company is not responsible for:

• Subsidy rejection/delay
• Policy changes
• Government portal issues

5. LEGAL TERMS

• Governed by Indian Laws
• Jurisdiction Jaipur Courts
• Disputes may be resolved via arbitration